Policies

Need to return a product? Need to place a special order? Want to pay via credit card? How much does shipping cost? Read our policies to learn more.

PAYMENT

 

We accept all major Credit Cards, PayPal, and Bank Wire Transfer. On international orders we require PayPal or Bank Wire Transfer. Some product lines are limited to shipping within the United States.

SHIPPING

Free US shipping on most items except for specialized and oversized items.  International shipping is available. Please contact us for a quote.

RETURN POLICY

No return on Vinyl/Records

All other purchases have a 72 hour approval period. If not satisfied, contact us within the 72 hour approval period. To qualify for a refund, all returned items must be in the original condition, complete, unregistered, with original packaging and all accessories and documentation. Returned items are to be shipped and fully insured and show no signs of wear, use, or damage.  Customer is responsible for shipping charges for the return.

LAYAWAY POLICY

50% Down for 90 Days. All Deposits are non refundable although eligible for store credit.

SPECIAL ORDERS

25% Down and nonrefundable.

SALES TAX

Texas residents are required to pay 8.25% sales tax. No tax for orders shipped out of state.

PRIVACY POLICY

Tone Shop Guitars uses one or more companies to place advertisements for our products and services and those of third parties on our Site and third-party sites.  Cookies and other technologies such as Web beacons or tags are used to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site , as well as on third-party sites where you may visit.  To support this interest based advertising solution, we, and companies who we have contracted with, may use anonymous information about your visits to our and other Web sites. The information collected and used by this process is always anonymous, and does not enable any third-party to identify you individually.

Although it is our hope that you find the display of advertising to you based on your anonymous interests valuable, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website by clicking http://www.networkadvertising.org/managing/opt_out.asp.

Have other questions? Contact us.