Our most frequently asked questions.


We accept all major Credit Cards, PayPal, and Bank Wire Transfer. On international orders we require PayPal or Bank Wire Transfer. Some product lines are limited to shipping within the United States. We also offer 0% APR Financing Available through Affirm


Free US shipping on most new items over $100, except for specialized and oversized items. International shipping is available for used items. Please contact us for a quote.

Return Policy

Users who have made a purchase on our Website (“Purchasers”) have 72 hour window to initiate return from the date of delivery to return eligible merchandise. If not satisfied, contact us within the 72 hour approval period. To qualify for a refund, all returned items must be in the original condition, complete, unregistered, with original packaging and all accessories and documentation. Returned items are to be shipped and fully insured and show no signs of wear, use, or damage. Purchasers must provide proof of receipt in order to return eligible merchandise. No merchandise marked as “FINAL SALE” or “NO RETURNS” may be refunded or returned.

Purchasers are responsible for the cost of return shipping for any items purchased on the Website.

Once We have received the returned merchandise, we will inspect it and notify You of receipt. We will immediately notify You on the status of Your refund after inspecting the item.

If the return is approved, We will initiate a refund to Your original method of payment.

The time in which You will receive the credit to Your method of payment will depend on Your card issuer's policies.

Layaway Policy

25% down for 90 Days. All deposits are non refundable although eligible for store credit.

Special Orders

50% down and nonrefundable.

Sales Tax

Texas residents are required to pay sales tax. No tax for orders shipped out of state.

Privacy Policy

Tone Shop Guitars uses one or more companies to place advertisements for our products and services and those of third parties on our Site and third-party sites.  Cookies and other technologies such as Web beacons or tags are used to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site , as well as on third-party sites where you may visit.  To support this interest based advertising solution, we, and companies who we have contracted with, may use anonymous information about your visits to our and other Web sites. The information collected and used by this process is always anonymous, and does not enable any third-party to identify you individually.

Although it is our hope that you find the display of advertising to you based on your anonymous interests valuable, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website by clicking http://www.networkadvertising.org/managing/opt_out.asp.

Employee Transparency in Coverage/No Surprises Act

UnitedHealthcare creates and publishes the Machine-Readable Files on behalf of Tone Shop Guitars.

To link to the Machine-Readable Files, please click on the URL provided: transparency-in-coverage.uhc.com